Frequently Asked Questions (FAQs)

A: Our team is available to assist you across multiple time zones. If the question is not in Frequently Asked Questions (FAQs), please contact:

• Email: contact@jaafharvestbountygmail-com
• WhatsApp/Phone: +234 916 925 834 8
• Social Media: @JaafHarvest (Instagram/Facebook/LinkedIn/Pinterest)

A: Yes. Every batch intended for export undergoes rigorous testing. We prioritize low moisture content (<9%), high essential oil levels, and zero contaminants to ensure our products meet US, UK, and EU food safety standards.

A: We cater to both retail and wholesale markets with a wide range of pack sizes:

• Retail Packaging: starting from 50g to 1kg.
• Wholesale/Bulk: 10kg, 20kg, and 40kg sacks

A: We are currently working to expand our portfolio to include other export-grade agricultural products.

A: Yes, we ship globally. Whether you are in North America, Europe, Asia, or the Middle East, we can deliver our products directly to your doorstep or preferred port.

A. We offer Ex-Works (EXW), Delivered Duty Paid (DDP), Free on Board (FOB); and Cost, Insurance and Freight (CIF). Our recommended shipping option for low volume orders below 1 ton is DDP

A: We make the goods available for pick up at our warehouse in Nigeria or we deliver it to the logistics company of your choice and you take over from there.

A: This means the price you pay at checkout includes all international freight, customs clearance, and import duties. We handle the paperwork so you don’t have to deal with customs “surprises.” This is usually delivered through Air freight.

A: This means we deliver the goods to the port until it is loaded on departure vessel. You pay the cost of freight and every other thing once the ship leaves the departure port. This is usually ocean freight recommended for orders up to 20ft container.

A: This means we arrange for the entire journey to the destination port (in your country). You take over once the ship arrives at the destination port. This is usually ocean freight and recommended for large orders where you don’t want to deal with the logistics.

A:

• Air Freight (Standard): 7–12 business days globally.
• Air Freight (Express): 3–5 business days.
• Sea Freight: Available for bulk orders (20ft/40ft containers); timeframes vary by destination port.

A: Once your shipment is dispatched, you will receive an email with a tracking number (DHL, FedEx, or specialized cargo carrier). You can monitor your products journey in real-time through the carrier’s portal.

A: Simply browse our store, select your desired pack size (from 50g to 40kg), and proceed to checkout. For bulk orders exceeding 1 ton, please contact us for a custom quote.

A: Our standard MOQ is 10kg for any product and 1kg sample for bulk order.

A: We accept all major international credit/debit cards and secure digital payments. For large-scale wholesale orders, we also accept Bank Wire Transfers (Swift/Telegraphic Transfer).

A: For retail shop owners and small businesses, we receive 100% advance before processing. For returning customers (3+ orders), payment term is negotiable (e.g 50% deposit, 50% before shipment. Letter of Credit (L/C) available for large volume customers

A: Absolutely. Our website uses industry-standard SSL encryption to ensure your personal and financial data is protected at every stage of the transaction.

A: Due to food safety regulations, we only accept returns for products that are damaged upon arrival, incorrect, or expired. Return requests must be submitted within 3 days of delivery with supporting photos. Please see our Returns & Refunds page for the full process.

A: Yes! Our 20kg and 40kg options are designed specifically for resellers and specialty shop owners. We offer tiered and discounted pricing for consistent partners. Reach out to our team to discuss long-term supply contracts.